Refund & Cancellation Policy

1. Overview

This policy explains the circumstances under which refunds and cancellations are available for OceanVPS's VPS hosting and Proxy IP services. By purchasing our services, you agree to the terms below.

2. Digital Service Nature

Our services (VPS instances and Proxy IP allocations) are provisioned digitally, often immediately or shortly after payment. Due to the nature of these services, once a VPS or Proxy IP has been provisioned and delivered to your account, it is generally considered consumed and non-refundable.

3. Before Provisioning

If payment has been received but the service has not yet been provisioned (for example, an order pending manual fulfillment), you may request a full refund by opening a Support Ticket before provisioning begins.

4. After Provisioning

Once a VPS or Proxy IP has been provisioned and access credentials issued, refunds are not available except in cases of a verified service defect caused directly by OceanVPS, such as a non-functional server that we are unable to resolve or replace within a reasonable time.

5. Wallet Balance

Funds refunded are credited to your OceanVPS Wallet balance by default. Refunds to the original payment method may be considered on a case-by-case basis and are subject to review by our team.

6. Cancellations

Recurring services may be cancelled at any time to prevent future renewal charges. Cancelling a service does not entitle you to a refund for the current active billing period unless it falls under Section 3 or Section 4 above.

7. Reseller Orders

Orders placed by reseller accounts on behalf of their own customers are subject to this same policy. OceanVPS does not mediate refund disputes between a reseller and their end customers.

8. Fraud and Abuse

No refunds will be issued for services suspended or terminated due to violation of our Terms and Conditions, including fraudulent use, abuse, or illegal activity.

9. How to Request a Refund

To request a refund under the eligible circumstances above, please open a Support Ticket from your account with your order details. Our team will review and respond within a reasonable timeframe.

10. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time. Continued use of our services after changes constitutes acceptance of the revised policy.